Job Title: Senior Pre-Sales Engineer – Application Development and Consulting Solutions

Who You’ll Work With

At Help4Access, we specialize in data management, IT transformation, and cutting-edge digital solutions. As a Senior Pre-Sales Engineer, you will play a critical role in driving our consulting solutions by providing pre-sales engineering, solution design, and implementation oversight for client engagements. Your expertise will guide our clients in solving complex problems and ensuring successful implementation of our services.

Summary:

Under limited direction, you will provide pre-sales engineering, solution design, and implementation oversight for Consulting Solutions client engagements. This role is ideal for a technical expert with recent hands-on coding experience, a strong focus on presales, and a deep understanding of application development.

Key Responsibilities:

  • Technical Leadership: Serve as the highest level of technical expertise within the firm, advising clients on solving complex problems and providing thought leadership.
  • Sales Alignment: Collaborate with Sales and internal teams to create client sales and development strategies. Attend account/sales pipeline reviews and serve as the primary contact for project and opportunity-related activities.
  • Client Engagement: Develop sales collateral, including PowerPoint decks, SOWs, pricing, technical scope, implementation plans, timelines, risks, issues, case studies, and best practices.
  • Post-Sale Collaboration: Provide oversight during the implementation of services, ensuring team orientation, performance management, SLA compliance, service metrics, quality control, security compliance, reporting, and continuous improvement.
  • Escalation Point: Act as a point of escalation for resolving complex client issues related to service delivery commitments.
  • Practice Development: Adhere to departmental playbooks, monitor practice metrics, and participate in quarterly business reviews (QBRs). Identify and recommend improvements for productivity and scalability.
  • Consultant Management: Support the administration, networking, relationship management, and coaching of key consultants in the Principal Consultant Program.
  • Branding and Marketing: Partner with Practice Leaders to write and post original content, attend events, and develop case studies and project successes.
  • Hiring and Screening: Create personas, screen candidates, and make hiring decisions for billable consultants delivering solutions to clients.
  • Industry Expertise: Maintain current knowledge of trends and best practices in relevant technical, functional, and industry areas.

Application Development Skills:

  • Technical Accountability: Ability to hold developers accountable and design technical roadmaps aligned with modernization goals.
  • Solution Design: Partner with internal stakeholders to design technical solutions focused on accountability, technical design, cost, and viability.
  • Quality Measurement: Routinely measure and report on quality using data-driven approaches.
  • Versatility: Ability to pivot across different areas within application engineering and design solutions focused on resiliency and past successes.
  • Simplified Communication: Communicate complex ideas in a simplified manner to stakeholders.
  • Technical Expertise: Proficiency in solution design, web frameworks, service-oriented architecture/web services (REST/SOAP), web technologies (MERN stack/JavaScript), markup languages (XML/JSON), OOP concepts, software design and architecture (microservices), coding standards, best practices, unit tests, automation, and code reviews.

Key Success Indicators/Attributes:

  • Leadership: Demonstrate strong leadership, mentoring, and interpersonal skills.
  • Communication: Excellent presentation, verbal, and written communication skills.
  • Contract Management: Ability to read and write complex contracts such as SOWs.
  • Adaptability: Demonstrate ability to adapt to a fast-changing environment.
  • Goal-Oriented: Set goals, deadlines, and deliver solutions that meet expectations.
  • Professional Growth: Foster an environment conducive to professional growth and development.
  • Team Collaboration: Work effectively with project teams and other organizations for the benefit of the firm.
  • Integrity: Commit to and adhere to the firm’s core values and commitment to integrity.

Education and Experience:

  • Bachelor’s Degree in a relevant field and 10+ years of experience in professional services (systems integrators, management consulting, software).
  • Consulting Experience: Experience in facilitating and managing complex business modernization or digital transformation projects.
  • Technical Expertise: Proven ability to read and write code, create reference architectures, and demonstrate proficiency across the enterprise technology ecosystem.
  • Industry Experience: Team or lead experience in one of Help4Access’s primary practice areas and established experience in at least one industry vertical.

Supervisory Responsibilities:

  • None

Travel Requirements:

  • US-Based Travel: Up to 10%

About Us

Help4Access is a modern consulting firm specializing in strategy, technology, and IT transformation. With a local approach, our consultants are quickly available to support our clients on-site in 45 markets worldwide. Founded in 1998, Help4Access is headquartered in Silicon Valley and has grown organically to over 250 highly skilled senior data management professionals plus many strategic partners, all committed to the data management profession. Help4Access has been named one of the 100 Best Companies to Work For by Fortune for five consecutive years and is regularly recognized by its employees as a top employer.

Compensation and Benefits

Help4Access prides itself on helping team members thrive in their work and life. As a result, Help4Access is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $400 reimbursement account for any well-being-related expenses as well as discounted home, auto, and pet insurance.  See our jobs page.