A Help4Access Video demonstrating the product features of the Family Education Resource Center (FERC) database application.

Alameda County Mental Health Services (ACMHS) launched the Family Education and Resource Center (FERC) in September 2009 to assist families and care givers working with people with special needs. The program has grown rapidly across Alameda County and assists thousands of diagnosed individuals as well as their families and care providers.

 Training Video

When complex reports required to ensure continuity of existence for the Family Education Resource Center—an agency operated by Alameda County Mental Health Services—demanded more from a legacy database application than its original design could handle, Help4Access carried out a “rescue and replace” project. Help4Access maintained report continuity by assisting with the in-place application, while it quickly prototyped a replacement database with the flexibility to handle complex data relationships and meet extremely challenging report requirements.